Refund policy

Refund & Return Policy

We’re a tiny team with a big mission, and every product is packed with care. Because our boxes and merch are limited-run and thoughtfully curated, all sales are final.

📦 Received something damaged or not quite right?
Reach out within 7 days of delivery with your order number and a quick photo of the issue. We’ll do our best to make it right.

💌 Need a hand?
Whether it’s a question or a shipping snafu, email us at help@flippinhearts.ca and we’ll help however we can.

Thanks for supporting a queer-owned business that’s all about inclusive stories, real connection, and feel-good reads.